While having your office professionally cleaned is vital, sometimes, things don’t go according to plan. The services that your professional cleaning company provides can steadily go downhill over a period of time, making your business look bad. It’s important to not stick around for substandard services.
Here are some signs that it’s time to hire a new cleaning company for your office premises:
Slipups are becoming too common
No office cleaning service is perfect. Businesses in the service industry will encounter the occasional slipup; we’re human, and mistakes happen. But when these slipups become too frequent, to the point where they’re affect your business in a significant way, it’s time to reconsider the service you’ve employed.
Maintaining quality of service throughout the time period of a contract is the secret to the success of any business. Unfortunately, this isn’t the reality for a lot of them. Many office cleaning services provide your company with the best service in the initial months, followed by waning effort and vigilance. Some cleaning companies do this because they can’t deal with the amount of clients they have taken on, while others don’t keep track of the performance of their employees.
If you notice new faces entering your office premises for janitorial work, it’s another indication of trouble. New employees are a result of high turnover, which reflects badly on the cleaning company.
Irresponsive to complaints or concerns
At some point or the other, you will face issues with the services that you’ve outsourced, whether it’s a small issue that needs to be addressed or a larger one. One way to weed out a reliable cleaning company from a bad one is how they react to complaints.
Ideally, you’d want the company you’re working with to take complaints seriously and act on them. If you notice that a cleaning company isn’t tending to your complaints, then its best to look for another that will take their clients seriously.
Excellence Janitorial Services & Carpet Cleaning is one such office cleaning company situated Bakersfield, California that provides excellent services to clients. The satisfaction of our commercial and residential clients are the center of our business model. We are quick to act on any problems that may occur and learn from past experience to offer the best services possible.
We’re known for our sustainable practices, using only the best cleaning agents which are also environmentally friendly. We ensure the area is germ and bacteria-free with the advanced cleaning equipment we use.
Other than office cleaning services, we also specialize in carpet cleaning like condo carpet, restaurant carpet, and oriental rug cleaning. We use gentle products so that the fibers maintain their look and feel. We cater to janitorial cleaning services of residential and commercial clients, offering a complete package from tile & grout cleaning to carpet stretching. With 25 years of experience in the industry, we’ve gained many loyal clients. Get in touch with us to book a service.